Great staff, mediocre villa, bad neighborhood
Exec Summary - Tree Frog's staff is great, the villa is OK, and the immediately surrounding area is less than desirable.
I stayed at Tree Frog for 11 days in Feb of 2013 with my wife and 7 month old baby. The staff (Putu - manager/driver and Widi - cleaning lady) made the trip. They perfectly handled every request we had (massages, babysitting, etc.). Our stay would have been a lot less enjoyable if they were not there.
The villa itself is a bit run down. While the outdoor space is attractive, it is pretty much unusable due to the lack of ceiling fans, mosquitos and uncomfortable/low-quality furniture. Most of our time at the villa was spent in the air conditioned bedroom.
The villa is located on the east side of Seminyak, very close to Legian. Unfortunately, Kuta's unattractiveness has made its way to the villa's neighborhood. The nearest high street is full of tourist shops/restaurants. You will need to drive (or get a taxi) to get to any decent shops or restaurants (or a decent beach). Additionally, it seems that a number of 'spas' catering to sexual tourists have sprung up nearby. If that is not your thing, you probably want to avoid the area after dark.
I should mention that I specifically asked the owner (Sandy) prior to booking about the surrounding area. I explained that I had last been to Bali ten years prior and was concerned that Seminyak might have become too touristy. She assured me that the area was fine, nothing like Kuta or Legian. After almost a week of keeping an open mind, we decided that the area was not how she described in our previous email exchanges. After we had stayed at the villa for a week, I contacted the owner, explaining that we felt that she had misrepresented the surrounding area and that we would like to move to another villa (and get a refund for the last few days of our reservation). She became very upset/emotional and accused me of calling her a liar and threatening her (none of which was the case). Needless to say, this made the last few days of our trip less than enjoyable.
Owner's Response: I am more than surprised by this review. Joe emailed me each day for advise on Restaurants
dinning out, eating in, babysitting, massages etc his email were very friendly He seem very happy.
Then after 7 nights stay i received a phone call first I thought he was ringing to say what a good time he was having. My staff told me he was having a great time, surfing, massages in the villa some evening meals cooked by staff with his friends, babysitter when required etc.having a ball
I was so surprised when he wanted a refund for 3 nights. I explained that is was too late to get another booking his reply was that he had leverage over this with the threat of a negative review.
he wanted to move to Canggu where his friend is staying (Believe from staff that he now staying in Canggu for 2 more weeks)
To any one reading this review do not be put off Seminyak by this, the beach is lovely with a great boardwalk with many cafes, The restaurants are among the best in Bali. At the end of the laneway where the villa is there a 2 great restaurants La Sal and Lestaris. Ke de ta. So Ho any many more are close by. Thousands of tourists visit Seminyak and love it they come back again and again , I asked if he had been in to Kuta to compare but he had not so I feel he has judged Seminyak rather harshly . As he said he was in Bali 10 years ago, Bali has changed since then. As far as my villa is concerned I am perplexed by what he said. I had the villa painted through out the day before he arrived, It is clean and very fresh my staff maintain the villa daily to keep the standard of the villa to a high level. The pool is sparkling, the garden very tropical and trimmed at all times. My furniture is Bali style Bamboo with very thick cushions which I replace regularly to alleviate wear and tear. I take pride in the standard of my villa and the maintenance by my staff.
Helpful votes: 4/7
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