2
Overall nice home, but BE PREPARED!
Staying at Serenity House was overall a good experience and a very nice house, but beware! We got in at the prescribed "check-in" time, but the house had not been cleaned from the previous visitors. So we made some calls, and after some delay a cleaning crew got to work, moving our stuff from one room to the next, so they could make the house nice. Talk about a STRESSFUL way to start your family vacation- over two hours of sitting there, unpacked, while a big group of strangers walk around cleaning up the place. There were a few additional issues other than the cleaning mix-up, We were short on towels, not everyone got their own bath towel and we needed kitchen towels. Also, we killed 4 or more live roaches inside. It was a nice house other than that stuff, and good for the money, but our experience could have been much better. Also, the "washer and dryer" was not available to use, it was FULL of the linens from the previous renters. The owners were apologetic about our experience, but we still had to pay the full cleaning fee, even with the big headache at the beginning, so you might want to discuss that before signing the contract.
Owner's Response: We love our home on Key Allegro and enjoy sharing it with the many families who rent it throughout the year. It is a great property for a large family or a group of friends and usually our guests check in to find our home in great condition.
Unfortunately a terrible scheduling mistake by the cleaning service resulted in John & his family arriving late Friday afternoon to our home not being cleaned for them. John called me and I immediately made arrangments for a large cleaning crew to come in and thoroughly clean the house and they did so within a half hour of my being notified of the problem.
John's wife who organized the rental later emailed... "We enjoyed our family vacation at your house in Rockport. It was overall a great experience and a very nice house. Thanks for making it available to rent..." by Dana V. on 8/5/2010.
My husband & I completely understand the stress this caused John, Dana, and family, but were glad they were able to enjoy the rest of their stay at our home.
Helpful votes: 3/4
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