Paying to oversee remodeling and sharing condo with workers
Submitted: February 11, 2012
Stayed: February 2012
unit was not ready to be rented. Door handle to deck missing No screen door to deckCould not leave door open to hear surf dishwasher and disposal did not work Call rental Resorts Monday am. to fix dishwasher Man arrived mid afternoon but only fixed door handle and hauled off trash left on deck He did start dw ,which would not drain, before he left We returned to unitto find dw still running and floors in kitchen and dining room flooded no mop, had to use towels to clean up mess different man retuned at 10am next day he delivered furniture and hung mirror looked at dw and left note that a plumber would come on wed. to work on appliances.When we complained again to RR about no privacy and sharing unit with workers, their response was they would send more towels I said No but was awaken an hour later by a 3rd man delivering towels Complained again when we checked out a day early and RR admitted it had not checked unit before our arrival because the owners had used it last. The unit will probably be nice after remodelingbut the owners and management company are more interested in renting place / getting your money than you having a relaxing vacation in a place ready for renters.NO APOLOGIES, NO REGRETS AND NO REFUNDS
Owner's Response: Thank you for taking the time to share your thoughts concerning your stay at the Trillium. I am sorry that we disappointed you but assure you it was not intentional. As you know this condo is brand new to our rental company. I would like to take this opportunity to address your concerns.
We ordered new screen doors but unfortunately it takes 10-14 days for them to reach us as they are special ordered. We did not think that this would be an issue to most, so we went forward with allowing the unit to be rented. As far as the dishwasher and disposal… both appliances were brand new and just installed prior to your arrival. We did not anticipate any problems with them and were shocked to find out they were not working properly. We had no choice but to have a plumber come out and repair the problem after they flooded the room or you would have been without both appliances the entire stay. We also wanted to be sure that any potential damage to the unit from the flooding would be addressed immediately in order to minimize it.
I researched the issue concerning the towel delivery. From what I understand the person you spoke with did not hear you say not to deliver them and honestly thought they were helping you by getting them to you as soon as possible.
Thank you again for your review. It is constant feedback from our guests that allows us to continue to improve both our product and our services. Please know that we do regret and apologize for the situation and I was assured that a previous email outlining your refund was already sent to you.
Helpful votes: 10/11
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