As others reviews stated the place was nothing like the pictures. First of all the first night stay we were informed upon arrival that we didn't have a place to stay since the other renters were not leaving till the next day although the owner did pay for a hotel the hotel was terrible not even ready for guest. They also did refund 1/2 of the stay but I wouldn't stay there again for free. The kitchen does not have proper supplies and the bathroom shower leaks all over the floor when you shower.
The pool area is far from inviting and having dogs come over to your property is annoying.
As far as internet services they only work if you are outside and go on and off .
I was really looking for a fabulous time and this place was horrible!!!!!
Stay far away
Owner's Response: Owner Response #7207141 "Stay away!!!!"
This customer did a reservation for 4 people, but the truth was that they were 6! we just noticed the next morning when we saw people sleeping, OUTSIDE on the PATIO'S FLOOR. Yes we had an overbooking and we paid her ( she was by herself when she arrived, HIDING THE EXTRA PEOPLE) 350 DOLLARS FOR A NIGHT in a wonderful hotel ,there are not bad hotels for that price...i m soory that i canno't put the name of the place as it is forbidden from Homeaway polices,or anybody can see "how orrible it was" a 350 dollar per night hotel, WE ALSO DID 50% DISCOUNT for the inconvenience as my husband was very sorry about the situation when we we dicovered the truth we were very upset but we gently ask to Donna, to pay at least the two extra beds for the customers NEVER MENTIONED in all our mailing AS WE DON?T ALLOWED THIS KIND OF PEOPLE WHO SLEEPS ON THE FLOOR( i have all of them) SHE JUST GAVE 100 us for the whole period when our discount was 522 us!!! plus 350 for the rooms.
IT MAKES ME LAUGH; PEOPLE SLEEPING OUTSIDE ON THE FLOOR TO SAVE MONEY JUDGING A 4 STARS PLACE LIKE OURS!!!
i was sure about a bad review , it was so obvious..even too much!. In Tulum we have a list of bad clients, i will be sure that the whole tulumWILL STAY AWAY from who is trying to cheat owners with false bookings and this kind of false review!
By the way....she is right when she said that the place is not as it looks in the pictures,,,as stated in the other 100 comment is EVEN BETTER !
Donna, thanks for gave me the opportunity to tell the whole truth about the fact!
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