south padre vacationers
Submitted: June 29, 2011
Stayed: June 2011
The location and easy access to the beach was good. We were not so happy with the condo. We were under the impression of a few things that wasn't so: Such as we would have access to the internet but we didn't. There would be 2 beach chairs which there was but they were for a child so they were not useful. We couldn't take a hot shower due to the hot water came out rusty so we could only use cold. The only linen found for the futon in the living room was a mattress pad (no linen or blanket). There was no broom to sweep up the sand so sand was always getting in the bed.
Owner's Response: The complex has new wireless internet that at times can be spotty, but last I had heard it was working properly. Other guests have indicated that it could go down at times, but would notify the front office so they were aware of the issue so that it could be corrected quickly. I do know that due to the sturdy construction of the complex, improvements are continuously being made to prevent the interruption of service. Also the wireless internet in the office is the most efficient and reliable service.
Most rental properties do not provide beach chairs and while I believed the chairs were sufficient, they were provided mostly as a convenience for guests flying to the island. During season there are beach chair and umbrella rentals available directly on the beach. In the fall I will evaluate the need to provide other chairs.
Since the report of the water issue, I just learned that the water boiler/heater was destroyed and replaced in one day which probably caused the problem. Normally, you only need to run the hot water for 5 minutes or so for the line to clear and it is usually sediment, not rust. There should never be a need to only use cold water. The front office should be notified of any issues such as this so they can make repairs or inform guests of the repair status. Also my cleaning/maintenance crew phone number as well as my own are provided for such unexpected emergencies.
When requesting a quote, indicating the number in your party is important. While the linens should always be in the living room closet, during peak season they may not be replaced from the laundry if only 2 people are contracted guests. My cleaning crew also calls and/or visits on the second day to see if anything is needed and can be called as well if anything is missing.
There was a broom in the closet but it is possible that the cleaning crew accidently removed it. The beach area has a hose to remove the sand and there are 2 entry rugs to eliminate much of the sand prior to entering the condo.
As always, I want my guests to have an enjoyable and relaxing vacation at Wake to the Waves and make every effort to provide such an experience!
Helpful votes: 5/5
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