3
Disappointed, property poorly maintained, ...
Rating Details:
I was very dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Disappointed, property poorly maintained, management unresponsive
DO NOT BOOK THIS HOUSE WITHOUT READING BELOW
We had a family reunion (12 adults and 9 children) to celebrate our parent's 50th wedding anniversary. The location of the property was excellent, with lots of privacy, and the house was spacious enough for our brood.
We were the first renters of this property. This was unfortunate.
The house and property has not been maintained. The following did not work: hot tub (no jets, no heat), gas oven, dishwasher, ice makers, 2 gas burners. In addition, the master bedroom alarm system emitted a loud screech whenever a door was opened. The property manager responded by sending someone to confirm all of the above did not work. We were told there was nothing they could do, except disconnect the alarm in the bedroom.
There was no pool table (they informed me of this a few hours before we arrived), no grill, no landline phone, and most of the TVs that were shown in the pictures were in the closet and most likely non-functional as well. There were not enough outside trash bins, several of the bathrooms/bedrooms were missing trash cans, basic kitchen tools were not available (can opener, baking pans/sheets, etc.). Finally, if you are tennis player, you will be disappointed. The court is warped, cracked, and patched up in some spots. The surface has worn off completely.
The property manager was not responsive, he did not return any of my phone calls. Frankly, he seemed impatient and was a bit rude when I told him what we discovered did not work the morning after our arrival. The owner of the company also did not return my phone call. They have not offered to make amends for this gross misrepresentation of the amenities available at the house. It was clear that some of these deficiencies were known prior to our arrival.
THIS WAS AN EXTREMELY DISAPPOINTING AND UNPROFESSIONAL EXPERIENCE WITH THIS PROPERTY MANAGEMENT COMPANY.
Our family had a joyful reunion nonetheless.
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