Not what I was hoping for
Submitted: February 26, 2013
Stayed: February 2013
The Townhouse was a little less then I hoped for, we left 2 days early but didn't check out until 1 day early due to the use of the washer and dryer, lots of stairs, the Kitchen chairs need to be clean, the furniture needs to be cleaned, 2 of the TV controllers need the backs put on, the batteries are exposed, we only used 2 rooms and all the rooms where clean, the dryer lent filter was packed with lent, the shower head in the upstairs Master was very dirty. I believe this home is perfect for families with kids, it was just me and my man and we wanted a better beautiful view, and the view from the back was bad. The owner was great, his name is Joe and he was very nice and helpful. The resort pool area is very nice but you can not bring your own drinks on the property due to the arm band check in area and you must have your arm band on and check in everyday to get into the pool and Regal Palms charges 12.00 a day that you must pay and can't bring your own drinks. The average 2 alcohol drinks costs around $12 to $18. The guy that checks you in and gives you towels, armband and makes sure you aren't bringing anything in is different. If I planned on bringing kids, this would be a perfect place but if you have no kids and want to have a few Cocktails on the cheap on vacation then this place is not for you.
Recommended for:
Families with Young Children
Owner's Response: Thank you for your constructive review Michelle. I appreciate you making us aware of these issues so that we can address them if needed. We do take pride in our second home to insure that my family, our friends, and our guests will have an enjoyable time away in nice and clean place. When we bought I interviewed many property managers in the area and our independant group of property managers have delivered and executed just what they said they would do. They do a great job to make sure the place is spotless and everything is in working order. We have only heard positives about our place and I appreciate you letting me know your thoughts.
Our property manager is going to inspect the furniture and clean if needed. They have replaced the master bathroom shower head which only had minor calcium build up on the spray holes. They have also reinstalled the backs for the two remotes.
As far as "a lot of stairs" there are only stairs going to the second floor of our townhome. There are no stairs going into the townhome and it has a main floor master suite for those guests who cannot or do not want to use stairs.
The backyard view is fairly private with a privacy fence behind us. We chose this townhome because most other units within this development have townhomes directly behind them and we wanted privacy.
The issuance of wrist bands and check in at the pool is to insure that only owners and guests staying within Regal Palms get access to the pool and club.
We hope that our guests will only have the most enjoyable time at our home so that they will return in the future and tell their friends about it. Thanks again!
Helpful votes: 1/2
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