House and View are Beautiful/ Owner, Less than desired!
I'll start with the positives. The house "itself" is very lovely. The views are wonderful. The grounds caretaker, Miguel was helpful,but doesn't speak English. He washed our car. He was waiting for us one night when the electricity was out to get candles. After seeing us return w/ our computer he showed us the usb in the drawer to get internet. My girls loved the pool.
Now the negative. The 1st time I spoke with Lonny was fine. He said that a person in CR named Maaike would handle all other reservations for the house and gave me her contact info. After a week of trying to contact her I emailed Lonny back and said I changed my mind because I got a bad feeling because the 3 #'s and emailing Pacific Travel with no response from her. The next day I heard from her in an email and then spoke on the phone. Several weeks go by waiting for a contract to sign, finally get it after several more emails asking for it. Then about 1 mth before the trip I start asking her for the info on the location of the house and who I'm to meet. No response! A week before we leave I start CC Lonny when I send Maaike emails thinking if she doesn't answer he will. Wrong! Finally I call him. He's very short with me and said I'll get what I need before I arrive. Several emails occur my first 5 days in CR, with bits and pieces of location info. Needless to say somehow we did manage to find our way to the house. Here's the kicker the road you take to get to the house is the road Maaike lives on. So why this was a problem for her to get me a location I will never understand. It was her husband that meet us to take us to the house.
The house needs a really good cleaning! It was tidy at best. The 1st hour there I realized that the sheets to the main bedroom were dirty. A dirty damp towel in the bathroom was my 1st red flag and the way the bed was made didn't look right. So I pull the comforter back to find dirt or food in the sheets and you could tell it was slept in. So now I'm washing sheets, towels in the 1st hour. Needless to say I refused to speak with Lonny again because I knew I'd go off. My husband is the one that talked with him after that. Lonny keeps his clothes in the closet and dressers. He's toiletries in the bathroom. So you'll need to keep yours in your luggage or the other bedrooms.
I recommend a place called Ocean Ranch to zip line. Even though the house is nice, just needs better cleaning and removal of personal items. Lonny and Maaike were nothing but headaches.
Owner's Response: Some need more than others. My care taker speaks Spanish because well this is Costa Rica. The maids must have left linens in one room undone for that I apologize. The property is as you see it and Hermosa is a small town and easy to find. It would appear that I need to move my clothes into a closet leaving room for the guests. I will in fact do that. There is one empty closet in the master as well. Plenty of open drawers so I never thought it would be an issue. Sorry for the inconvenience. Maaike had some problems during this time and has left the country. Everyone that has ever stayed here loves her so I guess we had a isolated problem. I hope u have better luck in the future. Pura Vida.
Helpful votes: 2/2
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