Very Disappointing - I would not recommend this apt or the rental company
Five of us stayed in this apartment and it was really disappointing. The apt itself was clean, and initially dealing with the rental people was fine. We had issues with the toilet by the second evening of our stay. I reported this to our contact the following morning and was told as it was a Sunday there may be issues getting someone to look at it but they would get back to me; they never did. Having a non-functioning toilet in a one bathroom apartment with four people in it is unacceptable. For a situation such as this there should be some emergency plumbing service available. What made matters worse was when I followed up with the contacts I got a rude and defensive email back. Very unprofessional way of handling the situation. I would not recommend this apartment or this rental company
Owner's Response: We are pretty shocked to read this inaccurate review. Our guest called on a sunday to complain about the toilet making noises, however, according to our guest, and as confirmed in her email to us, the toilet was functioning well. we confirmed with our guest that this is a manageable situation that they can live with for the time being. Our regular maintenance people do not work on sunday unless they are "on-call" on that particular week. of course we preferred to wait for monday to resolve this, but we could have called an emergency plumber if we needed to. However, we were under the impassion that it wasn't necessary, since toilet was working perfectly! Our guest was scheduled to check out the following day. regardless of anything we allowed our guest to a late checkout, in order to accommodate their plans. And indeed, when we visited the apartment at checkout time (on monday afternoon), we found a perfectly working toilet! we tested it over and over again, but did not find any issue with it...
I'm not sure where the confusion came from, when I daw this review, I went over our email correspondence again, at no point we were rude or defensive to them. we were nothing but considered, accommodating, responsive, and responsible. I am baffled...
Helpful votes: 4/8
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