Poorly Managed Property
Submitted: December 5, 2011
Stayed: August 2011
Having stayed at 4 other vacation rentals in recent years in both Washington and Oregon, I can tell you without hesitation that this was, by far, the worst experience we've had with a vacation rental.
When we moved in there was nothing in the home to direct us as to the general use of the home (WiFi password, garbage pick-up dates, how to light the fireplace, how to operate the thermostat, etc.) and we had several maintenance issues during our stay. For each issue it took a minimum of two days and in some cases, 3 weeks to hear back from the manager to rectify the issues. As a result, on two occasions we could not access the WiFi for several days.
Additionally, when we first viewed the property in August, the manager told us we would have access to the garage. However when we moved in we discovered the garage was locked. When I told the manager we were counting on being able to park in the garage, as we were assured we'd be able to, as we had 4 and 6 year-old girls and twin newborns and didn't want to have to bring them to and from the car in the rain, we were told after she checked with the owner that he would not allow us access as promised. (Home is not child friendly)
The home was lacking several basic kitchen items when we moved in and we were told if we purchased a select few of the items we would be reimbursed; however, we were never reimbursed and therefore we took those items with us when we left.
We were told the living room and bathroom windows would be covered with blinds or curtains, particularly since you could see the neighbor walking around in his bathroom while in the home's master bathroom, making it impossible to get out of the shower without risking being seen by the neighbor in his bathroom, but they were never covered.
The upstairs toilet stopped working at one point and it was not fixed for 3 weeks. Around the same time, my husband opened the refrigerator and freezer door one day and my 4 year-old daughter came along to look in the freezer and pushed down on the freezer door (which was below the refrigerator door) and the refrigerator proceeded to tip forward. Luckily my husband was able to stop it from completely falling over and the contents of the refrigerator from falling onto him and my daughter. When I brought this to the attention of the manager via e-mail on 11/3, she did not return my e-mail until the last week of November and thus the refrigerator was not secured until then.
Don't waste your time or money here!
Owner's Response: There are so many falsehoods here it is almost not worth responding to. Almost, so here goes....we have tried extremely hard to make this house a welcoming and enjoyable place to stay. These people asked to move in 5 days early even though it was explained that there were many things that needed to be dealt with prior to the house "being Ready" for occupancy. "No Problem, we are easy to deal with" was the response we got. The garage was never part of the rental agreement and was never stated as being part of the occupancy agreement. There is a door 2 feet from where they parked their van so I find it very hard to believe that they were inconvenienced in a horrible way. The Wi-Fi seemed to work perfect once they re-booted their computer. I have rented property my entire adult life and have never needed a tutorial to deal with a thermostat. Arrow up for warmer, arrow down for colder. The Wi-Fi address was available and working 2 days prior to the day they originally wanted to move in. Yes it was a work in progress the first few days that they were there but again we were very clear about where the house was at prior to the day they originally wanted to move in. The refrigerator only became a problem when the child stood on the freezer door and then opened the top door as well. When you put all of your weight on it and then pull down it makes it a little bit precarious. The refrigerator has been solidly re-inforced so that even the largest child can no longer be put into danger. The blind in the bathroom was not installed in a timely manner and for that I greatly apologize. We also gave then the benefit of the doubt when it came to paying because we were told that the womens husband was the "Ambassador To Jamaica" so that they needed to submit thier rent requests to the government which meant it would sometimes require us to wait for payment. The Ambassador To Jamaica is a women......as stated we try very hard to provide a warm, safe, pleasant place to stay. The house was not completely ready for guests when they moved in and I guess we should have been firm in our resolve to stick with the original move-in date but again we wanted to be helpful. This group was extremely hard to make happy so I will leave it at that. I feel very comfortable saying that anybody who stays @ our house will be very happy that they did.....
Helpful votes: 5/6
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