A Vacation Home with good potential but in need of repairs and upgrades.
I rented the home for six couples for three nights. The decor was dated and worn out. Wood flooring was in need of refinishing and carpet in many rooms was stained. Some of the walls was dirty, dead bugs were found underneath the kitchen sink and the refrigerator failed to chill our food, although the freezer seemed to work. After the rain on Friday night, there were sow bugs on the floor in the recreation room, and in all bedrooms and bathrooms on the lower level. Several of the bathroom sinks were slow to drain and the toliets in two bathrooms were clogged and a plunger had to be used to make them useable. The enclosed patio was not really enclosed due to holes in the screens. Scotch tape had been used to cover some of the holes in the screens but this did not prevent a small bird from entering the patio and being trapped inside. In addition to this several wasp had taken residence on the enclosed patio and had to be killed. Our group has rented homes at Eagle Ridge for over ten years, and we have always found the units to be clean, well maintained and enjoyable. While we have not always rented the same house, we have always found that each home meets the same high level of quality and livability. However, this was our first time renting directly from an owner rather than through Eagle Ridge Resort. It is an understatement to say that our expectations were not met, and that our time in the rental home was not a pleasant experience.The owners should seriously consider making repairs and upgrades before renting this home again.
Owner's Response: We were very sorry that our guest did not enjoy her stay. This home is a true "Galena" home with lofty ceilings, woodsy decor and tons of space to stretch out in. This home is not new construction and we represent it well with the pictures we post.
Note to future guests - Galena is buggy and by no means does that mean the home is dirty, we do our best to coexist with nature.
We did take action on all pieces of feedback that we could. The refrigerator was replaced in Oct. 2013 and it's working great. We'd like to remind guests that if you bring warm food it will take longer to chill in the refrigerator. All of the plumbing has been attended to and screens have been replaced or repaired (this happens multiple times per year due to wear and tear and weather).
If you want to bring your large group to a nice, reasonably priced vacation home in the Galena Terrritory we know you will enjoy your stay at this home. If you have any questions in regard to this review please don't hesitate to ask!
Helpful votes: 4/5
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