Although the house was nice enough for an old house, the owner is is not honest. A half hour before we arrived for our 4 day stay, the housekeeper called to inform us that the shower door in the master bath was broken off its hinge and a repair man would come the next day. When we arrived and did our walk through, I found the shower door hanging by one hinge, out into the room. When I touched it while passing by to the toilet, it shattered into a million pieces. Turns out this is typical of tempered glass when its under a torque stress - a touch triggers shattering. Shower doors are renowned for this liability. I was cut superficially, had glass in my arms, hair, clothes, everywhere. My husband rushed to the room, got me out of there and spent the next half hour cleaning it up. I called the housekeeper who came by to help, but my husband was largely finished. We never got to use the shower since it would take too long to get a replacement. We had to go to the first floor each day to use the bathroom since the single other bathroom on the floor was being used by people in the 3 remaining bedrooms. What did the owner do? Did she reimburse or compensate us in anyway? No. She actually took half of the large security deposit, stating that she could have charged us more and that we were at fault! Unbelievable!! In fact the cleaning crew broke the door prior to our arrival, put us in danger of serious injury. Shower doors shatter if they are chipped or stressed. This is a well established fact. A simple Google search shows that 1000s have experienced this. As previous reviewers have noted, she's done this before. Basically, this woman is renting an old house, and every time something breaks down, she charges whoever is staying there at the time for the repair. There were a number of other minor old house issues - the 2cd floor toilet overflowed twice from nothing but a simple flush. There was no closet rod for hanging clothes in 2 bedrooms and the 3rd bedroom has a rod half way up, so no place for dresses. The ottoman in the master bedroom had a broken leg (notified the housekeeper upon arrival - said she would have it fixed - never did). Most annoying, however, are the printed instructions for departure - you must strip the beds, put the sheets plus bath towels in the washer and run load of wash. This, despite paying additional for housecleaning at the end of your stay. Renter beware. Not worth the hassle.
Owner's Response: Our property manager (not housekeeper) contacted the guest prior to check in to inform them of the broken shower door and to request to please not use that bathroom until the next morning, and that my handyman would be over at the first time in the morning convenient for them to fix it. And until then, from 4pm one day to the morning of the next, to please use either of the other two full bathrooms. Instead, this guest chose to go against our request to not use the bathroom, "touched" the door so it shattered, and chose to clean up the mess themselves. So, instead of a simple fix of a hinge, this now became a full replacement of frameless glass shower door (~$700).
In all our communications with guests, we stress if there's anything wrong with the property to please contact our property manager, and the appropriate person from the team that takes care of the property will be dispatched at the earliest possible time. As a stand-alone unique property, I had the choice to proceed with allowing the guest to check in and assume they would be smart enough to heed our instructions, or cancel the reservation altogether and potentially strand them with no place to stay. Being that there is 3100 square feet of living space and three full bathrooms (two completely functional and accessible for the first night of this guest's stay), I had no inkling that this would be a challenge for them. Because I would hate to be stranded myself with no place to stay, I still stand by my decision to allow them to check in. Instead of holding the entire security deposit, I refunded half of it out of good will, which still doesn't cover the cost of the new door.
Helpful votes: 3/3
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