Not as advertised
Submitted: October 8, 2011
Stayed: September 2011
What a let down,firstly the lead photo in the description is not the apartment you are renting.The apartment you get is down a grubby alleyway to the side of the property.Advertised with a garden,this is the same alleyway which consists of a stretch of broken up concrete.The 8 garden chairs consisted of two garden chairs outside,and two fold up fishing type chairs which were most uncomfortable,these were stored inside.The barbeque was non existent after we came prepared with meat etc and fuel for a bbq.We rang yvette as we arrived to inform her of our disappointment,she didn't answer.Luxury bedding was chinese polyester sheets and a brinylon bedspread on all beds.What a let down.I asked for recompense this request was ignored.
Owner's Response: Sankofa Guest Quarters has been in existence since January of this year. This is the first complaint we have had from any of our more than 20 guests since our debut. We patiently explained to this particular guest that a garden apartment means that it is on the first level of a home. We also explained that New Orleans is a tropical city, and right before they came there had been a tropical storm, which caused mild damage to the outside of the property. Our neighbor graciously stacked up our garden chairs to avoid them being swept away by the storm.
After the stay, this guest informed us that there was no grill and they had come to BBQ. We apologized for this and found it was missing. We ask all out guests to check in with us via our cell phone number to be sure that they are completely satisfied with the property, and that phone number is clearly marked in our welcome packet. We often travel on weekends, and are neither innkeepers, or baby sitters. Many of our guests would rather be left to their own devices, to explore the city, which is a need we honor.
Of course it is regrettable that the grill was missing for their stay, and had they contacted us via the correct number when they arrived, as we requested, we would have asked our neighbor to assist them and borrowed her grill, or we would have sent our cleaning team right away to remedy the situation. By the way, our neighbor said she never saw these guests during their stay. This woman has gone out of her way to accommodate visitors to her home town; giving directions, restaurant recommendations and even sharing meals from her own home.
400 thread count sheets are by no means considered Chinese polyester and there never was a complaint about the inside of the house until the writing of this review. We apologized several times for the outside of the house after a storm, but will not compensate to buy a good review as stated in the emails from our guest. It is unfair for us to have to pay for natural occurrences in our absence.
We are proud of our quest quarters, and plan to continue serving happy guests for years to come.
Helpful votes: 8/14
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