Great Location and View.....but so needed cleaning....
Submitted: October 25, 2011
Stayed: October 2011
Recently stayed at the house. Great design and well maintained except it was incredibly dirty. Contract requires renter to pay $160 for cleaning services but I really don't think anything had been cleaned for quite some time. There were cobwebs everywhere. The master closet had so many cobwebs that just walking in you got covered. Don't look under the beds or furniture because there is about 1 1/2 inches of dust, dirt and pet hair, not to mention more spiders and some food. If the renter is required to clean up, empty trash, clean and put away all dishes then there is not much left for the cleaners other than sinks and toilets so what is preventing them from vacuuming under beds and furniture if you are paying them $160? Pretty disgusting. When I told the management company their reply was that they needed to tell the owners that it was time for them to pay for spring cleaning. Really pathetic answer.
Lastly, all of the small steak knives in the butcher block were cracked and broken so that when you attempted to use them they would pop out dangerously. I had three 13 year olds all with cuts on their hands. I gave them to the management company upon checkout and they acted like it was no big thing. Again, great house but unfortunately really badly managed.
Recommended for:
Pet-friendly,
Girls Getaway,
Families with Teenagers
Owner's Response: Thank you for staying at our home, we appreciate your input and have contacted the management company, who has in turn spoken to their house cleaners. Any time our property does not meet or exceed your expectations please let the management company know as soon as possible, their responsiveness to any situation, including being locked out, power outages, or questions on the home or spa, or even a good place to eat has been excellent in the past. I have been assured that this issue will not happen again and welcome you to come back and visit us again. The steak knives were replaced immediately, your enjoyment of our home is very important to us. We have had such wonderful healing times here, and wish the same for our guests.
Helpful votes: 8/9
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