Spring Break
Submitted: May 19, 2013
Stayed: March 2013
This condo was not clean when we arrived. There was sand in the beds, dirty dishes in the cabinets, dirty towels, dirty showers, and stains on the carpets. The fitness room was not included in the expenses. The owner was not friendly or respectful and I would not recommend this condo.
Owner's Response: May 22, 2013
To the VRBO review team,
This letter is regarding review # 6175469, spring break. The guest entered the condo by helping themselves with the entry code at noon which is four hours before check-in time. When the house keeper arrived, she witnessed that there was 10-12 guest under 21 who had also set up their own air mattresses. According to the contract you must be 25 years of age to stay at the condo or accompanied by someone 25 or older and there was no one of age and the limit to the condo is 8 people they violated that by having over 10 guests. These guests complained that the room was not clean, that the fitness center was not included, and that the carpet had stains. The room was not clean because the guest arrived four hours too soon by helping themselves in with the entry code. The fitness center has never been included, guests must pay to use the center or have a membership. We do not even have one inch of carpet in our condo that she complained of being dirty; the entire condo is tile floors. However, when guests left there was used cigarettes in the balcony, alcohol beverages were everywhere, and they trashed the entire condo. According to the contract, guests must clean after themselves by putting dishes in the dishwasher and taking the trash out. Also, they broke the under shower panel in the master bath and pictures are available at request. Thank you for your time. I hope this information provides assistance upon this review.
Sincerely,
Siavash Lamei
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