Have visited this condo area many times in the past, although this was our first stay in this unit. Fairly clean, very quite upper unit with pleasant 'garden view'. Unit lacks ANY spices except for small salt & pepper dispenser and is limited with cleaning supplies.(we ran out of garbage bags and puchased a cleaning spounge for kitchen and windex as well.) plenty of untensils & dishes, etc.Unit does not have good air circulation, arrived and after difficulty (though minor) with getting into unit (wrong code was in lock) found the condo extremely hot and humid, cleaners left blinds up in west facing front windows, took 2 days to cool off rooms and stop sweating! Dirty carpets, stains hidden with throw rugs, beds are comfy, 2nd bedroom very warm throughout the day/night. dated furniture throughout. needs some more updating and maybe a serious PROFFESIONAL cleaning as well. a little paint touch up wouldn't hurt either. all sounds bad, but it really could be a sweet spot. patio is great and roomy. Beach toys galore, chairs and umbrella need to replaced. wish i could say better, but just telling it like it is.
Owner's Response: I'm sorry to hear that you were not entirely satisfied with your stay. Thank you for taking the time to let me know of the issues you outlined. I did send you a follow-up email upon your departure a week ago, and regret to just learn of this.
A few points for your consideration: being in the hospitality industry, I disagree with the idea of leaving unsealed spices or food of any kind for consecutive renters to use; this is risky and inappropriate. I do provide the basics: salt, pepper, sugar and sweetner -along with coffee and tea, so that at least on the first day/morning, its convenient.
I understand that your flight was delayed and you had to got back to the airport to exchange your car when my Housekeeper phoned the day after your arrival: she spoke with your wife, and asked if there was anything that was you needed -or she could assist with. Similarly it is my understanding that her husband came to assist you with the TV the evening prior -and there was no mention of you wanting/needing anything.
One of the standard supplies is an all-purpose spray cleaner kept under the kitchen sink -and one in the bathroom: it is not Windex, but a non-amonia all-purpose spray. All waste-paper and trash bins have a liner in them -if you needed more, you need simply have called and they would have been supplied. For you information, the carpets are steam-cleaned 3-4 times a year -and spot cleaned following each departure. Touch-up painting is done twice annually -and as I'm there next week, I'll check thoroughly for this & any further repairs or maintenance that are due.
As you were obviously aware, the weather was unusually hot -and I agree that blinds should have been closed to keep the sun out prior to your arrival. From personal experience, closing the windows, blinds and black-out drapes on the south-facing windows has always worked in past. Between the ceiling fans, one portable fan -plus the air conditioning in the bedroom, that is usually sufficient and I have not had a single previous complaint about this.
Apart from the heat and the other matters you mentioned, I do hope that you and your wife had a relaxing time on Maui.
Sincerely, Stephen M Darling
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