Horrible office staff
Since it took nearly a month to actually reserve the place once I sent my first e-mail, I should have realized that this was not going to be a pleasant experience. It was nearly impossible to get someone to assist me. I sent repeated e-mails and left multiple messages. Once I got the place booked and paid for weeks later, I thought everything was going to be fine.
Unfortunately, someone changed the sleeping total before we arrived. When we had booked, The Summit said it slept 17-19. When we arrived, it said that it slept 14. That's quite a discrepancy. Once this was brought to my attention, I contacted the office via e-mail and got nothing back. I sent another to a different e-mail a short time later only to be told that I would have to call the office and that the e-mail I used was incorrect regardless of it being listed as contact information on a previous e-mail. I called the office and spoke with a lovely girl who said that, at the very least, they would bring out some air mattresses for those people who had already paid for a spot. She then informed me that she would call me back. She never did. I later left another message on a voicemail airing my concerns and, naturally, never heard back from anyone.
Once we arrived, it turned out that we were short spots for two people. I even had a list of beds that I had pulled from the website that was incorrect. Those people, who paid an equal share that everyone else did, ended up having to sleep on the couch.
That being said, the cabin was lovely for the most part. The slate and the rails on the pool table seem to be busted, making any game not very fun. The view is absolutely gorgeous, the cabin was very clean, and it was comfortable. The actual stay itself was pleasant despite the fact that I got stung by a scorpion while standing in the kitchen. Another scorpion was later found in the bathtub. We had a great time in Helen, though the cabin is a little difficult to get to. If it had not been for the lack of any amount of accountability by the office staff at renthelen.com, it would have been a lovely stay. Just make sure to watch out for scorpions.
Families with Teenagers
Helpful votes: 5/5
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