Our recent stay at 119 Cambria
Submitted: March 20, 2013
Stayed: February 2013
I was somewhat dissatisfied with the condition of the vacation rental.
I was happy with the location.
The vacation rental was clean.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.
We stayed at Regal Palms last year and had a relatively good experience. As a result, we rented again this year and were very disappointed for a number of reasons.
The property is in a very "used" condition----the linens are worn and poor in quality to begin with; the land line phone does not work and, despite calls to the rental agency to request repair, nothing was ever done--to make matters worse, cell phone service was very poor so, if there was an emergency, we would have had a major problem;kitchen equipment was inconsistent--nice dishes but very few forks and no teaspoons; toilet in downstairs area had to be repaired as parts were rusted out;furniture was minimal with downstairs bedroom missing an end table and lamp and bedroom TV's are outdated; lightbulbs had to be replaced; window screen in kitchen is damaged;patio door glass looks like it's never been cleaned. In general, the unit looks like it has been neglected and it was not pleasant to be there. There are some nice units in Regal Palms, but this was not one of them.
Owner's Response: I really appreciate your feedback - we are disappointed with the Agent too so we instructed them to fix all matters.
We have dealt with all the issues and our home is now back in good shape. We have had hundred's of Guests and just this one complaint. If you re-book our home we will provide a discount. Thank for the feedback.
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