Nice property, disappointing experience
Beautiful, spacious home. Contains everything needed for your stay. Located in a nice, quiet gated community. The property itself, 4 of 5 stars.
1. Numerous small defects upon arrival. Downstairs toilet was nonfunctional. Water fountain was broken and filled with dark green water. Pool light also broken. After 3-4 days, the downstairs toilet was fixed. Couple days later the fountain was drained, never repaired. The pool light was never repaired, either. Home decor slightly outdated and carpet is considerably worn out/dirty in some areas.
2. Portion of the home is used for storage. Numerous unannounced visits from property management.
3. Dishonest and unprofessional listing agent.
We have used many short term housing options over the past seven years. We may have expected more from previous properties, but have never been disappointed. This was our first, truly disappointing experience.
Owner's Response: We regret the guests did not fully enjoy their stay at this 5 star property. There was a toilet issue, fountain issue and a pool light problem. Which were all taken care of. The carpet was clean when they arrived though had to be professionally cleaned after they left. The guests were dishonest at the initial booking and brought a toddler, never authorized, and more people, at least five instead of the three stated in the inquiry. In addition they were smoking on the clearly designated NO SMOKING property. They stayed a month, never cleaned the house. In the end we did make several extra visits to the property to inform the guests that they need to comply to the rental terms or find other accommodations. They said they would comply yet never did.
Helpful votes: 3/6
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