Great property but it needs repairs and cleaning
The house was very large and a great location. Having five bedrooms and baths was heavenly. I've stayed at a lot of VRBOs and this is the first negative review I've ever written. I'm normally so pleased with the quality and cleanliness of the properties.
I could only give it two stars because it is not well maintained and was very dirty. The air conditioning was not working when we arrived. After working with Farah, we determined that the filter was totally clogged. She told us they had checked it two days ago, though it obviously had not been changed in a long time (ever?). She purchased new filters, brought them to the door and handed them to us to install. The unit continued to freeze up the entire six days we were at the house so it was a warm stay. Farah told us a part was on order and complained about how much it cost her to send people there to work on it while we were in the house.
The house was very dirty when we arrived. Towels had been left in the washer days before and were dry and stinky. Dirty coffee filter left in the coffee pot was full of hairy mold. Bed linens were clearly not washed. Dirty dishes in the dishwasher, stove not cleaned. Laid an iPad on the kitchen counter - and it stuck! Toilets had rings around the water line. We spent the first day cleaning the house ourselves, washed the stinky towels and the dirty sheets, washed the dishes, cleaned the bathrooms sterilized the coffee pot. The house was much cleaner when we left than when we arrived. Farah refunded half of our cleaning deposit after complaining about how much it cost her to hire the cleaners.
The house also needs repairs. One of the kitchen cabinet doors falls off the hinge when opened. The kitchen faucet falls off in your hand. One of the chairs is broken and will collapse if anyone heavy sits on it. Farah said she was already aware of the problems. Since these are minor repairs, we wondered why they were left unattended. These will become safety problems if someone scalds themselves with the faucet falling off or the chair collapses.
The house could be amazing with better care.
Owner's Response: I'm sorry that you feel like this , unfortunately the air condition got in to problem and I paid substantial amount of money to the air condition man to come and check the unit on weekend and you are exaggerating about the condition of the house , this house always get cleaned by clean up crow and towel washed and folded and place it in each bathroom .
Helpful votes: 8/8
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