Beware of owner
We stayed in this apartment for three weeks in September of 2012. Let me first say what I liked: the location was excellent, the amenities were very nice and the price was decent. The place wasn't extremely clean but we didn't make an issue of that. It was essentially as described.
Having said that, I would caution anyone thinking of renting this unit to get a signed statement from the owner BEFORE you leave as to what damage you will be charged for. The owner was there the day we left and she told me everything looked OK and we'd get our entire damage deposit refunded quickly.
Not true. Three days later, when we were home in Puerto Rico, thousands of miles away, the owner wrote to tell me there were two small blood stains(!!) on the drapes and we wound up being charged half of our deposit for cleaning the allegedly expensive drapes completely...not just the stains. A review cannot state the dollar amount involved, but it was considerable.
We had absolutely nothing to do with this. We have rented many times via VRBO and other sources, and stayed at more hotels than we can count over a period of more than 20 years and we have never been accused or charged with damaging any property anywhere. How we could have gotten blood on the drapes without being aware of having a wound is impossible to understand.
Nevertheless, the owner charged us despite my protest and we have no recourse except to let others know about this very deceptive practice. Rent at your own risk. We will never stay there again.
Owner's Response: We are so sorry that you were disappointed with the outcome of the damage repairs. It is our sincere intent to make each and every guest feel comfortable and enjoy their stay in our home. It is true that the space is appointed with some fragile art and decor. It's what makes it such a special place, and a great value. We understand that accidents happen. That is why we acted in good faith, speedily refunded the balance of your damage deposit, and provided full supporting paperwork outlining the costs of the repairs. With the type of damage done, blood, it made the condo impossible to rent without making an immediate fix. It was beyond the average wear and tear of every day living, which we fully expect from our guests. We want everyone to feel fully at home, cozy and relaxed in their own private space.
Helpful votes: 4/4
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