13 Reviews of Property 344294 in New Orleans, Louisiana

Owner's Response: We go to great efforts to make sure that everything is working properly, but if there is a problem we need to know about it so that we can solve it. Unfortunately we don't know what the hitch was with the TV, since we didn't know their was a problem at the time and it seems to be working just fine now. We are always grateful to our guests who bring problems to our attention so that we can get the problems resolved and make sure they don't happen again.

Owner's Response: This review illustrates why we only do short term rentals. If we were to do annual leases, we could be liable for excessive weight gain.

Owner's Response: As Cindy B reports above, it is true that the apartment had not been cleaned when she arrived. We made a mistake. But she doesn't make clear that I promised to get the apartment cleaned, refund her entire payment, AND let her stay there for free. I could never make such an offer if this sort of thing happened more than once in a blue moon. Nor does she make it clear that I refunded all of her money immediately. Regarding Cindy's other complaints, I can't help but think that her reactions were colored by the fact, as she mentions, that she was arriving at night, having driven for 10 hours with her two children. Not the kind of conditions for a person to be in the best of moods. First, she says that she was "not able to contact either the owner or the manager". And yet, in the next sentence she make it clear that I got back to her in just a little over 20 minutes. I am sure that she was anxious to get in touch with me, but to say that she couldn't reach me is severely inaccurate. Second, she states that the apartment is in "a marginal area". I can't help but think that that this mistaken impression had to do with arriving at night, and ultimately by her lack of familiarity with New Orleans. Our house was built in about 1850, as were many of those around us, and in much of the city. Many have been restored recently, some not so recently. This will be true in any of the neighborhoods in New Orleans, including the best ones. To have it any other way would mean staying out in one of the wealthy suburbs. But why go to New Orleans if that is what you are looking for? The fact is that we are a short block from St. Charles, a short streetcar ride to the French Quarter. It is an easy walk to Commander's Palace and to Magazine Street. The Garden District offers the charm of the French Quarter, without all the tourists and overcrowded streets. In fact, we adjoin a multi-million dollar property, so perhaps in that sense you could say that we are "marginal". It is true that our 2 bedroom apartment is modest. That's why we charge less for it than we charge for even for our 1 bedroom apartment. But it is comfortable and cozy and clean, with two large bedrooms, and a new albeit small kitchen. And since it can sleep up to six people, for less than the price of any hotel room in the Garden District, it is an incredible value. Finally, by Cindy's own admission she neither spent one night at the apartment nor did she ever see it in the daytime, so this review feels unfair.