A few good tips before booking
The owner of this home also owns others nearby. We were to get a different home, but then the owner told us he "double booked" and we ended up in Terra Verde. The resort itself is very nondescript. This particular home had many flaws: (1) the couch in the family room is worn and thread barren. (2) the refrigerator is missing shelving on the door so it limits your space. (3) there are two microwaves....only one functions. (4) there was no toilet paper, paper towel, tissue, or garbage bags. (5) the outside grill was infested with bugs and disgustingly dirty and old. (6) the owner has people "drive by" the home randomly so if you have a door or window open, he will fine you. (7) the bedding is worn and old, and there are about 12 towels for the entire home. (8) the iron is scorched and unusable. (9) you cannot control the thermostat; it is remotely controlled by the owner. (10) the remote controls did not all work. (11) there was overflowing trash in the containers in front of the house when we arrived. (12) the pots and pans are falling apart and are dirty. (13) the dishes are mismatched and minimal. (14) the stove and oven were filthy. I get the impression that this owner has been "burned" in the past, so he is now very cautious and downright rude at times. Be careful when booking this house. We've stayed in other resorts that are far superior to this one at about the same price.
Owner's Response: I was surprised about your review. When you sent us inquiry, you stated that you only had 2 persons. After we reserved our house for you, you told us that you had 14 peoples. So I checked with you first before moving you to our Terra Verde House which has 6 bedrooms/5.5 bathrooms and 4 en-suites, and it accommodates your large group much better. During your stay, you did not mention any other issues. If you let us know any issues during your stay, we could have our professional management team come to check it out, and taking care of the issues you might have. We are blessed to have so many wonderful and happy guests in last few years. But we are sorry for you if you feel things differently. By the way, Terra Verde Resort was awarded the TripAdvisor 2012 Certificate of Excellence; and it is one of the top ranked Specialty Lodging resorts on TripAdvisor.com.
Helpful votes: 1/2
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