After considering this place for 6 years, my family and I decided to splurge for 4 nights over Thanksgiving. While the location is beautiful and the layout of the home is ideal, it is not comfortable, and it definitely is not worth the holiday upcharge. The worst aspect of the home is the heating system. Our bedroom was probably 55 degrees on the first day--until sometime after midnight when the heat kicked in and turned our room into a 75-degree sauna. This was a nightly occurrence. I'm all for being "green" and economical (that's how I live), but it makes no sense to force guests to freeze during the day and sweat in the middle of the night; the time-of-use plan they're using does not work. Parts of the home were filthy. We could write our name in the dust in our bedroom, there was crud and thick cobwebs in every corner and dead bugs everywhere, and we found fecal matter in one of the toilets when we arrived. The only TV was in the freezing cold bedroom, so if we wanted to watch a movie as a family we had to squish on the queen-sized bed and sit under a pile of blankets. The instructions for the satellite, DVD player, TV, etc., were outdated. Some of the instructions contradicted each other, and others referred to equipment that was not present. The satellite remote was not working consistently due to weak batteries, but there were no extra batteries to be found. If the electricity went out, there was no flashlight either. The home advertises a large jetted tub, but instructions indicate there will be no additional hot water if you use it. The first night we had one cold shower and a partially filled tub. Although the view is gorgeous and the architecture is pleasant, this home is no longer contemporary, and it's not a "retreat" when one is physically uncomfortable due to a poor heating system (and cold air blowing in through the windows).
Owner's Response: Our family takes all reviews very seriously. VRBO’s notification that we had a complaint was the first we have heard that there was a heating problem with Horizon. We, as well as our very capable caretaker, feel very badly that this family had such a cold experience in our favorite place. Why did they not contact Greta, our caretaker, so that these concerns could have been addressed that Thanksgiving weekend? We can only know of problems when folks tell us. When we received this review we contacted the furnace and hot water heater repair company. They came out right away and the thermostats and the hot water heater off peak timer is repaired. That the toilet was dirty is horrible. We have changed the lock box code to insure that no one who knew the previous code can enter Horizons after the place has been pre-cleaned and prepared for an arrival as it is done for every renter. As for the insects in the cobwebs, they were between the glass windows and the outside screens. We had the screens taken off and the sills cleaned in 30 degree weather. Normally windows aren’t opened in winter so we do this in the spring but want all to be reassured that the insects are now in their final resting place.
Helpful votes: 1/2
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