4 Reviews of Property 336821 in Truckee, California

Owner's Response: I feel terrible about this renter’s experience getting into the driveway. The snow plow service can only come so often. In between snow plows, there will be snow accumulated in the driveway, especially in heavy snow weather like what we’ve had. That’s why we provide a snow shovel in the mud room. Unfortunately, the previous renter left it outside and was buried by the snow storm. The renters found it on the day they were leaving, which was too late. We will definitely remind our future renters to return the snow shovel back to the mud room before they leave, so that no one has to go through what this renter went through. As for the gas fireplace, it works. The next renter was able to start it without any problem. We will look more into it. I do have to apologies for the DSL connection. Someone pulled the wire from the wall and some wires got loose on the phone jack. I was not able to find anyone to go over to fix it during the President’s weekend. It has been fixed already. I’m not sure about the cardboard reference. The beds in the upstairs bedroom are newly purchased, made of pine wood. I do want to thank the renter for giving us an excellent suggestion about space heaters. We will provide them for our future renters. It is true that we are new at this vacation renting. We’d like to do our best to provide a comfortable place for our renters’ stay. Any suggestions and feedbacks help us achieving that end. We love our cabin and hope our renters will love it too.