21 Reviews of Property 335273 in Madison, Wisconsin

Owner's Response: When we received this review, my wife and I were extremely upset; not with the guest’s right to give her opinions, but with two obvious misstatements of fact. I immediately sent to her the following email, asking her to make corrections as to her mistaken facts:

I processed your refund several days ago. Please check your credit card records and make sure it has gone through. If not, let me know. I apologize for being late with the refund. I have received a copy of the review you are posting. I acknowledge and also apologize for your making calls that were not returned. The reason is not that we wished to ignore you, but that they were being accepted by my cell phone which at the time had full messages so that I did not receive the calls. I do not offer this as an excuse, but as an explanation. You certainly should have been responded to promptly. I would ask you, in respect to your posting, to consider rescinding it to make the following corrections. There was no “dirty apron” on the porch. It was a canvas wood carrier to service the fire place which we leave there for the convenience of our guests, and of course it has wood chips, etc. on it. There were no “cockroaches”. What you saw were two box elder beetles. These are very common in Southern Wisconsin and are perfectly harmless. You are correct that I was “shocked” at your report; we have never had anything like it. I offered you the refund not because I thought the report was true, but because you were upset and we did not want to be accepting payment for a guest who is unhappy with the premises. We provide a complimentary gift basket because we want you and others to enjoy their stay with us. If you look back over our reviews, you will see that in four years we have never received a negative review, and some of our guests have stayed with us nine or ten times. Nevertheless, we obviously did not serve you well enough and apologize for it.

She did not respond to us, nor did she correct her statement. We invite prospective guests to read the comments of other guests, which are overwhelmingly positive. There are no similar negative comments. We do not think that voluntarily making a refund to a guest, even when the guest was mistaken, indicates a “lack of integrity”. Quite to the contrary, it was a gesture on our part to make her feel better even though what she was most upset about did not even exist. If you have questions, please feel free to call us.