Not clean
Review Submitted: December 18, 2007
Date of Stay: August 2007
This property was nicely decorated and furnished but it was NOT clean. There was an inch thick of dust on the ceiling fan that my husband had to clean before he dared turn on the fan. The gas grill on the deck was so disgusting we didnt dare use it. We were told that there was only 9 stairs to get to the condo because my father-in-law recently had a stroke and has a hard time climbing stairs - and there was actually twice that amount. If we vacation in that area again - we will not be returning to the same condo.
Owner's Response: In response to the only party that has complained concerning the Aruba Wannabe condos within the last 7 years, please be advised.
Out maid service is on call 24/7, in immediate response to any of our guests concerns. The maids call number with a welcome greeting, stating the same, is clearly in view and displayed on the greeting table, for all our guests convenience and use. All that we ask from out guests is just call, and our maids will immediately set an appointment to correct any concern that might have been missed. This service is for the guests’ use during the entire vacation.
1. Please do not believe that there was 1 (one) inch of dust on one ceiling fan. This complaint is totally unfounded and is an over exaggerated untruth. We do not supply ladders to our guests to inspect a ceiling fan attached 10 (ten) feet in the air, to inspect for dust, while the entire condo is remains immaculate. Each and everyone of our vacation guests really is excited about their vacation and has an abundance of exciting plans other then looking for dust on a ceiling fan.
2. The second complaint “9 stairs to the condo”. Our office has never stated to any guest that there were only 9 stairs to the entrance. As one can see by our web sight photos, the condo has a balcony, which, in itself should state to all, there are stairs to enter the condo, it is 3 levels. This party NEVER stated her guest had a heart condition. If that ever was mentioned, we would have immediately made other arraignments for them or not accepted their reservation, since we have numerous guests waiting in line.
3. As to the final complaint, the courtesy grills. All of our guests, throughout the vacation season use our balcony grills from one family to the next. Food has been prepared, enjoyed and consumed by all families during each and everyone’s vacation. Never a complaint by any guest and again our maids are at each and everyone’s service, 24/7.
In conclusion, it seems it was our misfortune that we had accepted this guest who has complained, not to us or our maids, about dust ONLY on a ceiling fan (10 feet in the air mind you), a stair issue that was never identified upon booking, and our gas grills that are continually inspected and cleaned, all complaints without the use or consideration of 1 (one) call to our office or our maids, for their pleasure or concerns. There are all types of individuals in this world, but in 7 years, with all our many satisfied vacation guests, one complaint concerning alleged dust on a ceiling fan without contacting the use of our maid, while the entire condo was in immaculate condition, is a pretty excellent track record. Buy the way, the water in the indoor and outdoor pools is wet, and the hot tub is hot. So just bring your bathing suits, some money, relax and enjoy all the Grand Haven area has to offer.
All our best at the Aruba Wannabe Condo, closest to being in Aruba that you can get in Michigan.
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Helpful votes: 9/12