Reasonable value but a lot of mold and rude owners
Review Submitted: August 30, 2008
Date of Stay: July 2008
My wife, daughter (age 1) and I rented Firefly cottage for two weeks during the summer of 2008. We mostly enjoyed our stay. The cottage is as presented in the photos and is well located on a nice pond and is fairly close to Camden. On sunny days it was very enjoyable to walk down to the dock and swim and kayak on the pond.
There were three negative elements to our stay: first, there is a tremendous amount of mold in the cottage; second, it is not well-set up for small children; and third, the owners were rude.
We had a mix of sun & rain during our stay and it was fairly humid. There was a tremendous amount of mold in the cottage as a result of the shady location and humidity. The smell is primarily found along the entire north wall of the cottage and includes the bathroom and small TV/sitting area. The smell was so strong that my wife had headaches, my daughter was congested, and I had to take Claritin to fight back an allergic reaction. This is something that I think that the owners should clearly disclose. Had I known about the mold problem, I would have looked for another cottage to rent.
The cottage is not set up for small children. There is a very nice platform/porch down by the water's edge. Unfortunately for us it didn't have a railing so we had to spend a lot of energy ensuring that our daughter didn't walk right off the edge and fall 5 feet into the pond.
Following our stay, the owner sent me a letter with my security deposit accusing my family and me of causing damage to the cottage. A previous guest had managed to pull the screws on one end of a towel rack out of the wall in the bathroom. They had set it back up so that it fell off when I put my towel on it. I assumed that the owners knew, so I set it back up the way I found it and we didn't use it for our stay.
The issue that I have is the letter from the owners that I received accusing us of causing, attempting to "cover up" the damage, and implying that we were dishonest people. Give me a break! How about a polite phone call to ask if we had a problem with the towel rack? Instead, I get a nasty letter over probably $10 of damage that a prior renter caused.
If you can tolerate lots of mold, don't have very small kids and are prepared for a potentially rude experience with the owner, Firefly Cottage may be for you. Otherwise, I suggest that you keep looking. We will not be back.
Owner's Response: I was surprised to read this review and would like to respond to these criticisms.
Lakeside Deck and Small Children - Our lakeside deck is a feature of our cottage that our guests enjoy greatly. The top of the deck is 8 – 10” above the ground and it sits 3 ft back from the edge of the lake shore. It is my hope that any family with a 1 year old will spend a lot of energy keeping an eye on their child while next to the water. The deck is a lovely place to enjoy the lake and is pictured on our web page.
Mold and Odors - This family arrived in the middle of an unusually rainy New England summer. I have NEVER had any complaints about odors or allergies originating inside the cottage from any other guests before or after. The cottage does NOT have a strong smell or a mold problem in the walls, though it is possible there was a high mold and pollen count outdoors due to the high amounts of rainfall this year. This guest kept the windows open and used the fans to blow air inside to cool the cottage at night.
Rudeness - We try very, very hard to make our guests happy but did encounter an issue with this family. During their 2 weeks stay in the cottage, the only concern voiced was a request to replace a broken window fan, which we did promptly. We again checked in on them a week into their visit and received NO complaints or reports of damage, odors or allergy problems. After their departure, we discovered some minor damage to the towel bar and repaired it immediately. When I returned the full security deposit a month later, I explained I wish he had let us know of the damage so we could have repaired it before our next guests arrived. I also said cottage owners are honest folks who would consider this normal wear and tear. Though I don't feel I was rude, he seemed to take offense and he suddenly had complaints that he had not informed us of while at the cottage or in the month after his departure. I did not phone this guest about the damage because we returned the full deposit and did not feel there was any issue to discuss.
We try very hard to provide a comfortable, relaxing and healthy home for those visiting. This guest stayed the entire two weeks he had reserved without complaint, despite his later claims. It is my hope that interested guests will read our other reviews for a fair and true assessment of Firefly Cottage. We keep rates affordable for families while offering a lovely place for a true Maine vacation.
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