wonderful condo, challenging reservation process
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was somewhat unhelpful.
Overall, I recommend this vacation rental.
The condo was wonderful. It was beautifully appointed and exceptionally clean. We had everything we needed, which made for a fabulous experience. The most challenging thing we experienced was working with the property management company in advance. When we were able to be in touch with them (always at our initiation, never at their follow-up with us), they wanted to charge us additional fees (none of which are posted), made unprofessional remarks, ("I figured it beats paying the $600 for the two nights you aren’t going to be here" and; "I needed to know that you wanted to run a new card well before, not a few days prior to your check in. It costs me money to do that". The second remark regarding timing of payment was inaccurate and required additional calls on our end to correct their mistake.) In addition, other incorrect statements were made, per out inquiries about the dock amenity offered on the website and a condo telephone. We were advised, "The dock is full so unfortunately you will not be able to dock the sail boat. There is not a landline phone...." However, the dock was not full and there is a fully operational and functioning telephone in place.
We considered renting a different condo based on our experience with this manager, but opted to keep our reservation instead, due to it's location, which suited our needs perfectly. We will, perhaps, look forward to staying again sometime, but we'll dread the interaction with the PMC.
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