Great location, everything great but ...
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was more than helpful.
Overall, I recommend this vacation rental.
Great location, everything great but cleanliness and broken AC
I'm glad to respond, as I had planned to write an email to the management anyway. At first look, 93W was clean and well kept. But just walking into the bathroom revealed tiny ants EVERYWHERE, including in the cabinet above the sink and in the light socket. Then when getting in to bed at night, I noticed cobwebs under the chest of drawers, live spiders in webs around the room in the areas where wall meets floor and wall meets ceilings. When I went to turn on the air conditioner, I could tell that the small area under it was filthy. It couldn't have been cleaned recently. Some walls in the condo have a bamboo and string covering, which is dusty and spidery. I chose not to look under the bed for fear I wouldn't dare sleep on the bed. This was in the downstairs bedroom, but my son told me that in one of the bedrooms upstairs there was a shoe and other items of junk that had been left from other renters. Dirty and dusty there, too. Obviously, cleaners need to pay more attention to detail and the condo is so full of insects it seriously needs fumigation. My husband told someone at the office about the ants, and the response he got implied that "This is Hawaii, and ants are tough to get rid of." (not a direct quote.) But this was our fifth trip to Hawaii and our first time to have to deal with so many insects. One of the rooms upstairs had a broken air conditioner, and while the management tried to get a replacement one did not come within the 8 days we stayed there. I believe some of the other condos our family rented were cleaner than ours. I would come again and hope that I get a cleaner condo next time. All in all, the management was helpful in making rental arrangements and we would recommend Turtle Bay Estates to others. Our hope is that our feedback is helpful.
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