Labor Day Week at Casita Del Rio 2012 [posted ...
I was very dissatisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very dirty.
The property manager was adequately helpful.
Overall, I do not recommend this vacation rental.
Labor Day Week at Casita Del Rio 2012 [posted 9/8/12]
The location was good in relation to the plaza. The home was in need of paint and general maintenance like screens on windows, which were in a closet, painting, floor sagging. There were dead bugs all over the stove when we arrived. Silverfish and roaches had my wife frantic. All 4 of us had the experience of bugs crawling on us while sleeping. The cable TV was cut off during our stay for one day due to "billing problems". The agent did manage to get it back on. I was told that there would be some sort of compensation for the issues, however, I have yet to receive any communication regarding this which I requested on 9/5/12. The value equation, cost vs. satisfaction, was poor. I should have booked at a hotel & saved money as well as the stress I incurred from my family complaining about the issues. Nothing worse than feeling like you let the group down. I doubt I'll hear from this company again, but at least I'll know if they understand Customer Service.
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