A nice property, with a few issues
I was satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I recommend this vacation rental.
The home itself is beautiful--big kitchen, nice furniture, great pool table, and relaxing hot tub. A few issues during our stay made it difficult to fully enjoy the home for a family vacation during Thanksgiving:
--The stove had a "ticking sound" for the gas, and required matches to light. This was supposed to be fixed during our stay but GE cancelled
--One of the sinks in the kitchen had a broken garbage disposal
--The WiFi password provided to us was incorrect--we didn't get the correct password until 2 days into our stay
--The electric beater didn't work (so couldn't make dessert for Thanksgiving)
--The carpets on the staircase should be removed or replaced because they are dirty
--The beds are pretty firm. None of us could sleep because we sleep on our sides
--The liquid soap dispensers were watered down, cheapening the experience for us
We did, however, thoroughly appreciate that the mattresses/pillows have hypoallergenic covers, that the pool table was very well-maintained, and that the hot tub got hot and was fully functional and relaxing.
The basic elements for a great stay are there--but some improvements could really help go a long way.
Manager responded on 12/3/2013:
Again, we're very sorry about the stove. The part was ordered but had not come in so we could not get that issue resolved before your stay. We do check the properties before guests arrive, both garbage disposals were working at the time but we will certainly have our maintenance person look at the disfunctional one. The house is extremely popular which is why there were some spots on the stairs. We are very confused about the watering down the liquid soap comment. We don't water down our soap, maybe we just use a different type that isn't as sudsy as what you are used to?
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