Palm Island is heaven
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I recommend this vacation rental.
We have stayed at Palm Island since it opened in 1983. We love the place and can hardly wait to return next year. We have had three generations of our family there for vacations. My daughter was married there - we rented a house (No. 8) for the wedding. This year, check-in was not pleasant. We had a unit assigned at the time of reservation (2422), one of several we requested so as to have a sunset view from the balcony. At check-in, the unit had been changed due to the owner being in the unit. We were then given another unit without the requested view, with the explanation that there was no guarantee of any specific unit. The attitude of the front-desk person was kind of a "too bad" attitude. On pushing the issue, she "found" another available unit for us, which was totally satisfactory. Two recommendations for your reservation staff: First - if you must change an assigned unit, you should advise the renters of the change BEFORE they arrive, and make an effort to change to another unit with the requested view, WITHOUT having to be "pushed" to FIND another unit. Second, I understand the owners' privilege to use THEIR unit, but it seems to me that if they make certain dates available for rental, they should be committed to that availability.
Hopefully, you can make some changes in the reservation system.
We LOVE the Palm Island Resort.
Bob and Diane Gradisek
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