Beautiful Location- Horrible Service!
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was somewhat unhelpful.
Overall, I recommend this vacation rental.
Palm Island has never been known for their hospitality or their service and this trip was no exception. The location is wonderful, the beaches are beautiful, the villas are dated- but generally nice, but the service is ALWAYS lacking- at the front desk, maintenance, Coconuts, Rum Keg, and the Golf Cart stand. We had roaches in our unit and I called for maintenance that never showed up on the same day but after a 3rd call showed up the end of the second day- unacceptable!! Especially when you are paying premium to stay there! Overall, the actual setting is very nice, but every time we go back ( because of the convenience and beaches) I question our stay because the staff and management have NO CLUE what they are doing.
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