Ott Palm Island vacation
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was clean.
The property manager was very unhelpful.
Overall, I recommend this vacation rental.
We have vacationed at the resort for more than 10 years...this year the customer service was terrible. Starting with the front office, only one man was cordial. The other man (appeared to be the manager) was never helpful, did not smile, generally unfriendly. I let him know the shower head in my villa fell off onto my head leaving a large bruise. I told him I was fine, but it could have really hurt a child...he did not say, Oh I am sorry or anything..he simply said, hmmm we should check on that. This was a common theme across the resturant, coconuts, and the gift shop. The cart driver who has been there 23 yrs was sweet. You do not have enough people working, and most of those you have need, to improve on customer service. If the island was not so beautiful all by itself, we would probably not come back.
I was planning on talking to someone in the real estate office but decided against it given the rudeness of the staff... I realize you probably wont do anything with this feedback, but you should take it to heart, as I never provide negative feedback. I provide praise freely, but wouldn't normally bother.
A disappointed, loyal for years, guest: Susan Ott...
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