Have Been Going for Many Years
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.
We have stayed at Palm Island Resort for one week a year for more than 20 years now. There are many great things about the resort - the incredible beach,the wildlife, the fishing, the pools, and the ability to get away from it all for a few days. However, to be fair, we have to say there are also a few things lacking at Palm Island lately - quality customer service being the main one. On our most recent stay (July 2012), we had rude service from a gentleman in the front office on 2 occasions plus an unfortunate disregard for a serious health concern. There was a water main break during our stay and the entire resort was without water for approximately 12 hours. After it was fixed, there was a boil-water order in effect, but no one was notified by the resort of the situation. The only notice was a flyer placed in the recreation office. No phone calls, no notices placed on our doors, etc. After we all found out many hours later...we heard another guest voicing her concern to the front office due to the fact that a person in their party was pregnant and not notified of the boil-water order. We found it disturbing that a health-related order would be handled with such disregard. The condominiums are usually nice but can vary in quality. As long as you're looking for a casual, family resort you will probably fall in love with the place. It has become a tradition for our family that we look forward to every year - even with a few glitches that we try to overlook.
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