Felt duped by INSURANCE
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
I made it clear at the beginning that we were not interested in the insurance package that was offered. I went to print the instructions for the room and noticed a second email had been sent with the confirmation email. When I opened the email regarding the insurance, I immediately called the office and reiterated that I specifically specified originally trhat wew were not interested in the insurance. I was told that the time to cancel had passed - even though I had not seen the email previously. It just seemed like the insurance was snuck in there. Unfortunately, everything else was good. You can be sure, all of our conversations regarding Waterfront vacation rentals will start out with the insurance snafu, as is hamn nature.
Manager responded on 3/18/2013:
The policies and procedures are on the website, and are sent to every person who makes a reservation. It tells all about how the insurance will be included if you don't tell us to delete it. It details that all you need to do is to let us know before the final payment is made if you dont' want it.
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