Bedbugs and roaches
Submitted: June 10, 2012
Stayed: May 2012
We left after three nights of a week's stay when my wife found two HUGE cockroaches scurrying out of her makeup kit in the bathroom. This, after fighting biting insects outside, and ants, scorpions,and roaches inside-- plus finding bedbugs in our bed-- prompted us to move to a hotel up the road that also has beach access. House has no screens and the A/C in the bedrooms only--you freeze at night (no blankets provided)--while living room area is hot and stifling. Kitchen is difficult and dated--no dishwasher, no storage space, refrigerator is many steps away in the dining area--plus the resident ants and roaches. It is an hour roundtrip to the nearest supermarket, very inconvenient. We were disappointed, would not recommend this property....
Owner's Response: Rob:
I don't understand why you are saying this. You know it is not true.
I have the note you signed the day you left, upon receiving the $500 security deposit, (which should have been used to pay for the 6 extra people that stayed at no extra cost), where you express your complete satisfaction regarding your stay at Casa Velas.
Not only did you stay the whole of the 6 days, but you had friends, that were staying at a nearby hotel, come over and spend every single day at the villa, only leaving in the evenings to sleep at their hotel. When I asked you why you said, and I quote: " because you have the best place in all of Playa Grande".
The maximum capacity for Casa Velas is 15 people. Our rental agreement was for 10 or 12 max. Your group upon arrival was 24 !!!!!! Of course there was not enough room for all, so some went to a hotel the next day. Nevertheless, six extra people stayed and when I called you, at Casa Velas' keeper's request ( I was away at my son's graduation in Boston), you denied that there were so many people.
I thought you were happy since I allowed the extra 6 people to stay at no extra cost plus the visitors that arrived during the day because of your difficult attitude and in my desire to avoid conflict.
The only reason I can think of for your continuous attack is that maybe your family and other guests that accompanied you on your vacation were misinformed about what to expect regarding accommodations and you are saving face . . . otherwise I am totally baffled.
I am attaching the note to this e mail for VRBO as proof .
I really do wish you the best,
Ana
Casa Velas
Helpful votes: 7/10
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