We stayed less than 48 hours and left!!
I was a little concerned about this rental not having any reviews. I went against my gut instinct and rented anyway becuase the pics looked nice. We could not wait to get to the "beautiful" home. When we pulled into the driveway on Saturday night we were immediately concerned. The up keep of the outside was cluttered. An old vehicle with flat tires sitting outside with a tarp over it. At walk thru of the rental we didn't see anything major. The pool and hot tub looked nice. However the air conditioners were old and very loud, not new as stated in the description. A couple of the couches were in poor condition and the furniture in the master bedroom was very outdated. I asked about the bikes because it was a big selling point for us. The owner pulled the curtain back to a patio area, where there was a broken scooter, old baby stroller, some other crap and two bikes tossed on the ground laying in the rain. He said "you're welcome to ride them but the tires might be flat." We didn't want our vacation to be ruined so we paid the rest of the money and decided to settle in. After we unpacked I noticed water damage all along the baseboards. Then later that night I started noticing those worm things that curl when touched crawling in the living room. I even saw one of those Florida lizards in the house. The bedroom air conditioning unit was so loud it was shaking. My friend had to stuff a piece of cardboard between the wall and the unit. When doing this she noticed black stuff in the air conditioner. By this time I was paranoid of bugs and black mold. When I was cooking the next day I noticed the area between the stove and counter was filthy with old food and dish scrubbies. It hadn't been cleaned in years. Later that night we used the hot tub for the first time(chemicals ruined our new suits). Monday morning it was still raining (tropical storm Debby.) Water was coming into the living room from the side of the house and the pool that had over flooded. The owner brought us a shop vac. After trying to suck up the water for an hour and a half by ourselves we decided to leave. After that I contacted the owner for a refund and he stated he was not at fault we could have returned. REALLY!! He never called us to even apologize about us having to leave in the first place. I would have expected a call. Since then I have emailed about all of these issues we had and no response. If you have already paid a deposit count it as a loss, save your vacation rent something else!!
Owner's Response: As was mentioned by "Rachel", her and her girlfriend arrived during a terrible tropical storm called "Debbie". They arrived in a "bad mood" right off the bat because they were bumped from their flights (so they were upset before they even arrived at our rental). Then with the pouring and endless rain they couldn't go and enjoy their "beach vacation" which compounded their frustration. After 3-1/2 days of continuous rain which dumped over 20 inches of rain on our area, the Siesta Key Island began to experience some flooding. Our rental was not immune to this situation, and we started to have some water appear on the edges of the floor (this was on a Monday morning). Once I was made aware of this situation, I immediately grabbed our shop vac and mop and began cleaning it up. I stayed home from work that morning to make sure the water was kept at bay and to keep their inconvenience to a minimum (I did the cleaning, not them). I spoke with them that morning and they told me that they were afraid they would not be able to get off the island as they were in a compact car, many of the roads were flooded, and the forecast was calling for more rain until Wednesday. Since they were bumped from their flights, they had two (2) free air tickets, and told me that they may just fly to Pheonix, AZ to escape the weather. Then they called and said they had a sister in Orlando, FL and they were going to visit her and come back on Wednesday. Never once during this time did they express any displeasure (I knew they were frustrated and upset about how their vacation was going, but they seemed to understand that the situation was beyond anyone's control). Since they said they would be back on Wednesday, we recleaned the unitand got everything ready for their return. They did not return on Wednesday, so we assumed they either flew somewhere else or made some alternative plans with their sister. Then on Thursday they send an email with all of these complaints demanding a refund. I explained that I didn't feel we owed them a refund as we immediately began addressing the wetness on the floor and that they had left with alternative plans and they told me they would be back. Now they are taking out their frustration of the very poor weather out on me and trying to smear our rental. Now let me address her complaints:
1. The air conditioner they are referring to as being noisy is in the master bedroom and has been replaced with a new one.
2. The old car is a 199
Helpful votes: 31/34
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