our stay at sunrise villa
Review Submitted: March 28, 2009
Date of Stay: March 2009
We recently stayed at Sunrise Villa and were not impressed. We have done the whole vacation rental home "thing" before and this particular rental location will not be remembered as one or our better experiences. The grounds are beautiful, the staff friendly and the pool nice, but the whole package as sold on the website "oversells and under-delivers" on many fronts, therefore making our whole experience below average. The food was mediocre and for the vegetarians in the family they went home hungry. Processed, frozen bulk food was our afternoon snack, something that was obviously picked up at the local Dominican Republic Sam's Club type store. We had problems with the showers that we told the owner about on the 1st day, but these were never addressed and fixed, other than the token line of " oh you found one of our "quirks". So the afternoon COLD shower was a great way to get your second wind, not exactly the "luxury" that they are attempting to sell on their website. Laundry was not brought back the next day, but in a few days, and was delivered to the main house in a basket for all to rummage through,, vs. dropping off in the rooms that it was picked up in. The biggest "beef" we had with the place is the fact that at 14 days before our arrival, we learned that despite what the website said, there was NO swimming in the ocean out in front of the house. There are no beach toys, not enough beach chairs to accommodate the group, board games were all thrown apart, no videos to watch and no playstation. We felt that the web site is VERY misleading.
Owner's Response: It is unfortunate that the reviewer felt she was mislead. We would like to respond.
First, please read the other review on this website from one of our many repeat guests.
The food at Sunrise is not vegetarian-oriented, sorry.
Snack food provided was "kid-friendly" as requested
I am the owner and I never spoke with the guests during their stay.
I am sorry she felt our laundry service did not match a Four Seasons. It is just a private home with limited laundry facilities, not a hotel.
Sorry about the weather making the ocean unsuitable for swimming. We can hardly be blamed for the weather.
Gosh, I visited the villa a couple weeks after they left, plenty of beach toys in the guest closet.
The manager bought 6 additional beach chairs the day the guest asked for more.
The guests' own children destroyed a bunch of our board games. Perhaps thats why she found them such a mess.
I checked our DVD collection. There are more than 3 dozen.
The Play Station was replaced immediately, and then never used.
This was a multi family group. Thank you to the rest of the group for leaving such a large tip for the staff.
I am the owner. I have had no comments/communication from this lady since her arrival and subsequent departure.
We are happy for furnish numerous references from many happy guests.
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