Bad start, good finish
Submitted: July 10, 2012
Stayed: June 2012
We showed up to the house and the code for the door didn't work. The house had not been cleaned or prepared for us. Fortunately, we had the caretakers phone number and she graciously came down on a Sunday evening to clean the place for us. She and her coworker were great and courteous. However, it was a stressful couple of hours as I was not certain whether we had a place to stay, and on Molokai that is a big deal as there is not many options. The house is on a stretch of beach that has fairly murky water so the snorkeling is not great but the kayaking is nice. The caretakers came back when we found that the BBQ grill propane tank was empty. Without them, this review would be a complete failure!
Owner's Response: As the property Owners, we would like to provide a reply to this review:
We are over 3000 miles away from our wonderful Hawaii property, and as such, we rely on a Property Manager, Caretakers and Cleaning Crew to ensure a wonderful experience for all our guests. We built this CUSTOM Asian Pole Home on 1.25 acres/Oceanfront four years ago, designed with high-end details throughout. This is not just a rental, but OUR 2nd home and future retirement home. It is extremely opulent and we included all custom features and amenities for the most comfortable stay - "home away from home".
#1) Somehow, this guest did not have the proper "entry code" from our Property Manager, however, from our understanding they were able to gain entry through immediate contact with our cleaning crew-(1 mile away) within a very short time of arrival.
#2) We have a strict policy to have our home in "HOTEL READY" condition for all guests. Somehow, our home was not properly prepared for this guests' arrival - however, according to their direct contact with our cleaning crew, the home preparation was addressed in a very timely manner. We have NEVER had any issues with the preparation of our home previously.
#3) Our home is located on the Oceanfront / 1.25 acres. The entire South Shore of Molokai has more murky water upon entering the ocean's edge, however, the fringing reef directly out from our home is pristine. The USGS have stayed at our home for one month at a time, for 4 years straight and wrote their entire report on Molokai's Reef - from our home! That is the biggest compliment and testament to our wonderful home we could have ever expected. The snorkeling is UNPARALLELED at the reef, with amazing sea life. The kayaking is also as spectacular and rewarding.
#4) Lastly, it seems as though, the BBQ grill propane tank was empty, but, replaced upon notification.
Most of these items, albeit minor, are very important to us and we strive to ensure a wonderful and enjoyable stay for our guests. As we rely on Property Manager's, Caretakers and Cleaning Crew ...it seems these minor items were of issue and have been addressed accordingly with our staff.
Please know, our overall goals are to make certain that the "Aloha Spirit" is instilled in every guest that visits Molokai.
Aloha ...
Helpful votes: 5/5
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