amazing house. incredible view. bad experience
So we got to the place early Wed the homeowner welcomed us she was very nice and welcoming, explained everything to use whatever required, The speakers operate the BBQ grill, the heater for the pool and so.
The view is just like the pictures, relaxing and quiet. we never left the house it was just what we came for just what we needed to get away from busy NY,
All the complaints seemed nothing comparing to the beauty and warmth of the house the relaxing view and how the homeowner welcomed us. the dog hair from previous tenant that was all over the house especially in one of the bedrooms, the sixth bedroom on the edict (was never mentioned) with no hot water in the shower, The handy mans at 8 am during our vacation seemed all small and bearable comparing to all the amenities and how good accessorize was the house.
We were so excited when she told us we don't have to leave early on Sunday since no tenant is coming the next day. Only to find out we were charged extra for late checkout from our deposit which unexpectedly had extra fees for cleaning (on the top amount that was agreed) fees for chess game that was already missing 2 pieces (and the late check out). imagine how our deposit money was all charged for different bills that poped some how and we were sent a bill for extra balance that we owe?! The sad thing is that if everything were to discuss before we would to adjust. The homeowner is not responding to any calls / texts / emails since the bill was emailed which is making everything more in a question mark and more frustrating we have no one to talk about any of the charges no one is responding it's been over a week now.
We are having this vacations 3 times a year only this time we were a bigger group so we needed a bigger house. after a great weekend we left with a bad taste. won't recommend. won't go back.
Owner's Response: I would like to mention that there is a Welcome letter with all of my contact numbers for guests, I am always available to resolve any issue. Per the terms of the rental agreement if there is any damage to the house or property or extra cleaning there will be a deduction from your security deposit.. It makes me so sad that these guest did not enjoy the house & that so many other people have stayed at the beautiful bay front and have had a wonderful experience with all that it has to offer.
Helpful votes: 2/2
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