11 Reviews of Property 298260 in Pointe on the Bay Ocean City, Maryland

Owner's Response: So sorry to hear that these guests were dissatisfied with the accommodations as well as very surprised at the negative comments. Especially because we were available the entire weekend by cell phone and email and we heard nothing from them directly.The broken blind was a definite concern and we fully expected that the repair would be completed by the time they arrived. However what we did not know at the time was the gentleman who was to repair it suffered the sudden and unexpected death of his wife. Therefore the blind cord was not replaced. Our thoughts and prayers continue to be with him and his family. Death of a loved one seems to trump the repair of a broken blind! We also spoke with the gentleman who notified them of proper parking procedures. It was done respectfully and as a courtesy to the renter and no threats were made. They were told that there could be a problem on Monday when the owner of that space returned and found it occupied. It truly was not an issue, since they were checking out anyway and would not be there on Monday. As for the "airing out and dusty couches" we are flabbergasted! The entire condo was cleaned and aired two days prior to their arrival. It is especially puzzling since we continually get compliments from our guests as to the condition and cleanliness of the unit.