Ok house, bad costumer service.
Submitted: September 20, 2012
Stayed: August 2012
My stay at this house was ok. The explanation of the rental house on this website is very off and confusing. This rental does NOT has four bedrooms as it says in the beginning of the info and does NOT has cable or satilite, you have basic tv with about maybe 15 channels on the TV. Also there is only a tv in the master bed room and living room. The place over all is nice, but the owner is very rude. Emailed her for my depoit and I get a message back saying, I will not receive my deposit back cause they found the door from the lania to the backyard was broken and that I was to pay for it and had the money deducted from my deposit. It's not the point of not receiving my full deposit back but it's the point that when I messages her back saying acutally that the door nob was already broken when we got there and that it was laying in the grass and we put it on the table so they knew where it was I got NO response back also no response back after a second message to her. Very rude would not trust anyone with my money basically kept apart of my deposit and decided to use it on whatever she pleased and wanted in the house that they broke and blamed it on us after we practically cleaned the whole house from head to toe and did all the laundry and sheets. Also if your going there bring food with you and drinks since nothing is in the house, the house does supply you with cooking pans and utensils, and etc. And bring laundry detergent since you have to clean sheets there was barely no soap there had to buy my own to clean their sheets. If the owner wasn't rude and ignore all my emails I was would have gave this rental house 5 stars but since she can not run a business right I gave her two. Customer service is always number 1 don't ignore the people who are paying your bills!, you don't take people deposit to use in things that were already BROKEN, so if you decide to rent this house watch out for your whole deposit back..
Owner's Response: WOW.....This is a young child, if twenty. As you can see we have very good reviews, 5 out of 5 stars on all properties. Please check our reviews on several of our other properties on this site, as well as vacationrentals.com and VRBO.This guest rented from us for to for 1 week $400.00 Inclusive $57.00 per day! Guest stated she had 1 dog ( did not charge her for the pet fee , which is $50.00 per week, per pet.) This guest showed up with 4 dogs. After their departure, we discoverd the screen door handle broken, purchased a new handle for the screen door, total cost of $ 18.00.
Thanks for reading between the lines, Thanks to all of you, for Honest Great Reviews...5 stars on all our properties!
Helpful votes: 2/2
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