1
Dirtiest cottage we have rented in over 10 years
The pictures did not show the dirt on the floor, our feet were black after a few games of pool. The light fixtures were only half working, lights were either missing or blown. Very dark and dreary. Carpets not vacuumed well, bathroom unclean. And at the end of summer with cooler nights, no heat, wood or access to heat as this was locked, we were glad we brought extra quilts with us. Upon notifying owner on our first night of dirt on floor and smell of animal excrement, febreeze and must, he asked what we wanted him to do. Clean it again we suggested especially as a cleaning fee was included in the rental agreement. He went on a rant in a very raised voice to exclaim that we were insulting his cleaning as he and his girlfriend spent time that day cleaning - he did point to one bedroom which was clean, however, we rented the cottage not a bedroom. We asked him to lower his voice and he said that was the way he spoke. IHe said this was a cottage not the Taj Mahal! He did not reclean the cottage, with no bookings we did stay and upon our return home washed every single thing to air it out from the awful smell of the cottage. We have never experienced such rudeness, hostility and ignorance.
Owner's Response: Canadian owners review was written by a woman and her husband that showed up on the eve of a hurricane! i fully prepared the house for them in case they lost elect for their stay. i rented a generator to have ready and bought all kinds of tap lites, flash lites, paper plates and everything possible so they would be comfortable! they were not happy with the hurricane weather they had coming for a good part of their stay! i immediately went over there when they called sat nite at 9 pm and asked what was wrong? she pointed to a small piece of paper on the floor smaller than a dime and told me she wanted me to re vacuum the whole house and clean it again right then and there, i told them it had been cleaned earlier in the day and there was no way i was cleaning it again on sat nite for them! she was not happy with anything i said! everything is as it appears on the website and i have many happy renters all the time! i offered to give them 100 dollars back, cash so i could go back home and not listen to her ranting anymore!. she said if i gave them all there money back and let them stay they would not write a bad review. i told them i would not do anything like that unless they left and rented the one of hundreds of other rentals available at the lake! they said they would take the 100.00 which they did, and stayed the whole time 4 days!! We do everything possible to make sure everyone is happy when they come to stay PLEASE READ The good reviews honest people have left to see what the cottage is all about, thanks the owner!
Helpful votes: 10/13
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