DO NOT RENT THIS PROPERTY!!!
Most uncomfortable home we’ve ever rented. Several amenities listed didn’t exist. And the owner charged us for damage we didn’t do and beverages we didn’t drink. When we called her to discuss the charges, she actually hung up on us before we could finish. We’ve rented numerous vacation homes, including three last summer alone, and have never had any portion of the security deposit withheld. We were so disappointed with the house and its lack of comforts that we considered leaving and trying to get our money back. Despite its shortcomings, we treated the house and its furnishings with respect, even adhering to the owner’s nonsensical rule of not wearing shoes to protect the hardwood floors (which need serious sanding and refinishing). We left the house as we found it, neat and organized with clean dishes in dishwasher and used towels placed in washing machine.
• No more than two people could sit comfortably on very small upholstered couch; chairs were antique wooden or metal, only a few with cushions.
• No A/C or ceiling fans (it was 94 degrees and humid), just portable fans (for which we had to bring our own extension cords.) One box fan was too dirty to use. We had to open old wooden windows and put in screens ourselves.
• Wireless Internet works downstairs only but not in all rooms
• Filthy gas grill, which we cleaned but grease on bottom caught fire even after cleaning.Picnic table with hole in top from rotting wood, with one broken bench in firewood shed.
• Pool had green, cloudy water when we arrived, slippery bottom clean from algae; no lights in or around pool, so can’t use pool after dark.
• Dirty, cobweb-covered “garden chairs” had to be hosed down and scrubbed.
• Pool lounge chairs were faded and moldy.
THOUGH LISTED ON WEBSITE THERE ARE NO:
• Outdoor hot tub.
• Outdoor grill charcoal.
• Outdoor grill electric.
• 2 bicycles—there but unusable
THE SECURITY DEPOSIT
• Charged $65 to repair cracked kitchen tile we did not break. Handyman said the owner had broken some previously.
• Charged $14 for one beer drunk from refrigerator
• Charged $8 for ¾ bottle of citronella oil used for insect torches
• Charged $125 for cleaning that she does herself; says if it takes more than five hours to clean she’ll charge more. Charged $20 extra to clean candle wax from floor where candles were never used by us, If she paid a professional cleaning service, it wouldn’t take even five hours.
Owner's Response: There are at least two sides to any story. As the owner of a beautiful 1813 house with period features and valuable antiques and furnishings, I take pride in the way it is maintained.
I operate the property on the honor system, which was outlined in the House Rules sent to the renters before they arrived, and reiterated upon their arrival. They were also informed that outdoor shoes are not allowed inside, a policy that is very common among homeowners of older houses with original floorboards, and one that even Martha Stewart maintains.
These renters originally contracted for a party of 4, then after they signed and returned the agreement and paid the fee, informed me they would be a party of 6. I knew then that there would be additional wear and tear and usage expenses for which I was not being compensated.
When they arrived, the premises were in pristine condition, and as I showed them around the house and grounds, they were effusively positive about everything. They were at the pool when I left, and never mentioned anything about its condition. My pool is maintained by my caretaker, who does not work on Sunday, the day these renters arrived.
I require a security/damage deposit to protect me from any damage or usage of items not covered by the rental agreement. While they deny breaking the tile, I find it strange they thought to discuss broken tile with my caretaker. If no tile was broken, why did they claim to have spoken to him about it? There actually were two broken tiles, although I charged them only for one. They informed me of a broken decanter 2 days after they departed, which they had tried to repair themselves and which leaked contents all over the counter and kitchen sink.
The renters were informed ahead of time that there would be only one bicycle. The grill was an oversight, and I apologized to them.
The renters left a nice note upon their departure, stating the house was lovely and that they had a wonderful time.
It appears that when I exercised my right to deduct from their security deposit for damage and for items they used not covered by the rental contract, they changed their mind. It is unfortunate, and I am sorry they were unhappy.
As an owner of a lovely property, I take great care to ensure my guests are comfortable and that any problem that arises is quickly corrected. I am sorry these guests were unhappy.
Helpful votes: 1/2
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