Almost got it right.
Well, I hate writing a bad review, but I have to say a few things about our visit. First of all, the owner contacted me right away. She was friendly, proactive and before I got to Maui I felt like I was dealing with someone I could trust. booking and payment went smoothly.
My travel partner and I arrived at the unit Wednesday evening, ready to crash. We climbed the stairs with our luggage, opened the lockbox, pulled out the keys, and the deadbolt was stuck. I'm a handy guy, and I tried and tried to get it to open. We drug our luggage back down the stairs and sat in the car. I called the owners and no answer. I decided to go give it one more try and with some REAL jiggling, I finally got it to open. We dragged our bags back upstairs and got settled an hour after arriving.
The living room and adjoining lanai are great; plenty of room and a distant but real view of the ocean through the palms, a big grassy yard, ocean breezes. Kitchen and bath were clean and neat. I felt relieved and happy that we chose this place. We went to bed.
At 5:30 am, I was awoken by the sound of traffic. We had the windows open to allow the breeze, and we were hearing the delivery drivers heading to Haiku and Hana. It was loud. Loud enough that after 30 minutes or so, we just got up and made coffee. The bedroom faces the highway and is separated only by the parking lot. Even with windows closed this is not a place to stay if you're a light sleeper.
Getting to our car, I remembered that we had a specific parking spot, which I forgot about with all the door lock drama the night before. Yes, I was in the wrong spot (in a nearly empty lot) and was greeted with a giant 5x7 orange warning sticker stuck to the drivers side windshield. Not the kind that peels off easily, the kind that requires driving to town to by a razor blade to remove. What a nasty way to start the day.
OK, one last thing: the sheets on the bed were SO OLD that they were "pilled"- lots of rough little bumps all over them. They felt like they were purchased at a garage sale or at KMart 25 years ago. I don't need to sleep on 1000 count Egyptian Cotten, but it was really unacceptable. The devil's in the details and they almost get it right. Overall, I have to say that both my companion and I were dissappoionted.
Owner's Response: Aloha,
I have had many communications with guest. He has actually tried to remove this review with no luck. The sheets were back ups left by a month long renter and have been thrown away. I too am linen sensitive and can understand that part. We live there during the year and have very nice linen and towels. He was a last minute check in - after a this monther and my gal used them as all others were at laundry. I can not speak of the lock situation - never has happened before or after. Yes if you park in someone's spot they tag car. I texted him spot number 3 times.
The traffic comes with Hana Hwy. If you live in 5 million dollar house or 100.00 a night condo - still same traffic. We feel the price we ask takes this into consideration.
This guest is actually very nice man - we have had many conversations -and I know he felt bad about review and tried to remove it.
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