Horrible condition for an upscale property
After years of wonderful experiences renting through VRBO, I was appalled at the condition of this house. While the setting and pool were spectacular, the house has been neglected for many years. My family was greeted by trash under the front steps and the back deck. The house smells like urine. the carpets, curtains and shower curtain were badly stained. The doors were difficult to open and close and doorknobs were falling off. The stair railing was loose due to a makeshift attempt to secure it. The kitchen supplies were bottom of the line, old and inadequate. There was not a decent can opener or other common kitchen utensils. Plates were chipped and glassware was insufficient. The beach chairs were unusable. The list could go on. When I complained to the owner it seems he corrected the size of the house in his ad (it read 4000 sq ft when I rented it) and said everything could have been fixed with better communication, which is far from the truth. The only things updated were the air conditioning and the flat screen TV. The DVD player did not work. He called basic maintenance, like replacing the siding and a broken refrigerator, upgrades. He offered a discount next year but refused any refund. Anyone who could charge the rental fee I paid for a house in this condition I would not want to rent from again. If you consider renting one of this owner's houses, I strongly suggest you visit it first.
Owner's Response: Sorry that this tenant was so unhappy. Unfortunately the only call from the tenant was for cleaning of the Weber gas grill which the professional cleaners missed. I came over right away and cleaned it. Not sure why the DVD did not work but tenants subsequent had no problems. I investigated the smell issue and neither I or the professional cleaners nor the company that supplies linens nor the prior tenant could confirm. I can confirm that the actual square footage (not including large decks at the pool and decks for each bedroom) is about 2500 square feet total. Quite independent of the review, renovations that have been made for 2014 are a new kitchen, new bath and redone wood floors on first floor, and new floors (no more carpet) upstairs. Sorry that this tenant was so unhappy.
Helpful votes: 1/3
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