Disappointed
Submitted: August 6, 2011
Stayed: July 2011
Stayed in this same condo last year. Loved it so much we rented again this year, only to find dirty stained carpet, missing closet door, freezer door that wouldn't stay shut, among other maintenance issues. We were much disappointed in the condition as compared to last year. It's a shame because it was such a great property last year and needless to say, we will be finding other accommodations for next summer. I emailed owner just to inform them of the problems, and I was offered $100 off next year's booking. It's not about the money, it's the principal of the matter. Owner stated that if we had called them they would have come over and fixed the problems. First of all, these are issues which should be addressed BEFORE renting the unit, and secondly, I wonder if they would like someone coming in to clean carpets and replace closet doors that were missing in the middle of their vacation??? I don't think so.
Owner's Response: As you mentioned, you enjoyed your original stay so much, that you returned the following year. Our standards are as high as yours, and we regret that the site was unsatisfactory. We strive to keep all our sites in good condition, and the carpets are shampooed prior to the peak season from May to August. Unfortunately, due to the constant arrivals and departures of multiple guests, there is little time to shampoo carpets between guests during that season. Also, in the rush of preparing for another guest, a site issue may be inadvertently overlooked, but would have been addressed as soon as possible when communicated, with as little inconvenience as possible to our guests. However, we accept that we are responsible to assure the site is in good condition prior to guest arrival. We would, and still will try, to remedy this to your satisfaction, and regret any inconvenience or unpleasantness you experienced. We hope to renew your confidence in us, and hope to have you return as a guest in the future.
Helpful votes: 10/10
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