Hope this review will help the owner to better his services to North American foreigners
The location is good, within walking distance to the Hermitage and most parts of the city. The canal in front of the apartment is not too busy with boats, making it a bit dull. Dont be put off from the appearance of the building, outside and inside. It feels like we were back in the Soviet times. However, I found it quite safe and interesting. It is a large apartment indeed, perhaps too big for two people. The apartment is located in the third floor, no elevator, so if you travel heavy like I did....good luck. What I did not like was that the charming lady whom waited for us, did not speak a word of english, and worse off, I don't speak a word of Russian. I always like to know how things work, specially when you are in a private apartment. Internet, TV, garbage days, how the keys work, supermarkets, etc.... I find very important to have clean sheets and bed linens. Towels were damp as they were recently washed and not fully dried, there were clothing being dried inside the flat and, personally I prefer white linens. Edward was not accomodating as said in previous reviews. Perhaps he got upset for, I complained about the linens and towels. TV never worked properly, only islamic channels and portugues. Wi Fi never worked. DSL did. I asked him how to get a taxi to go to the bus station, his email reply was that he did know and I should call information for the number.Asked for a second set of keys, his email answer was "impossible". I never learned how to buzz the bell at the flat, so I had to open my window and throw the keys downstair for my friend to enter. Edward should make a complete list how things work and/or have someone that speak English to help the guest. I felt "not welcome".
Owner's Response: I would not recommend a person like the one describing himself above to go to Russia and even more to rent an apartment and live by himself in an unfamiliar environment. There are many big Western countries and islands like Dominican republics, Mexico, etc., where you can receive a lot of attention: a smiling and good English speaking personnel, where you’d have only American TV channels, changed WHITE linen every day, with an espresso coffee machine in the room (never mentioned on the site btw but requested by the client in the email), a taxi service on demand and of course a room service so there would be no need to go to the supermarket or a deli store which is just in front of you building.
You could surely get a small room for 2 people in the hotel if the apartment is "too big' for two people" and surely you could get a room on the noisy street so that it would not be so “dull” to overview a water canal from your windows. Instead of learning how to turn the key and open the door lock, a magnetic hotel card would be much easier to use in the hotel. And, yes, where you could endlessly complain if something is not to your level of satisfaction and demand the refund. May be even try to get a moral compensation for the moral damage that you were robbed on the street. Actually I feel sorry for the poor guy that it happened with him. This was the first incident for the past three years that I’ve rented the place. Anyway I’d prefer not to rent the apartment to a person like that and if you are – please pass on my flat. There are many others available.
Helpful votes: 18/28
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